Responsible Gambling Policy

At BetMcLean we are committed to safer gambling and to helping customers keep play under control. We take player safety seriously and provide clear tools and guidance so you can manage how you play. If you ever need extra support we will work with you to apply limits, pauses or account restrictions quickly and respectfully.

Player protection principles

We aim to put protection first by promoting responsible use, identifying risky behaviour early and responding promptly to requests for help. Our policies are designed to reduce harm, respect privacy and make sure anyone who wants to set controls can do so without delay.

Activity-control tools

We offer a range of practical tools to help you control time and spend. These include:

- Deposit limits you can set on a daily, weekly or monthly basis

- Loss limits to cap how much you can lose over a chosen period

- Session reminders and optional time-outs to prompt breaks in play

- Temporary account freezes and longer self-exclusion on request

How to set limits and take a break

Limits can normally be set from your account settings or by contacting our support team. If you prefer, get in touch via [email protected] and we will apply requested controls. For urgent help you can request an immediate time-out while we process longer-term changes.

Self-exclusion and account closure

Self-exclusion is available if you need a clear break from gambling. You can choose short-term exclusions or longer periods, and we will close or restrict access to your account for the chosen time. After a self-exclusion ends you may need to complete a verification and reflection process before gaming resumes.

Recognising signs of problematic behaviour

Look out for warning signs such as: trying to chase losses, spending more than planned, neglecting work or family, borrowing money to gamble, or feeling unable to stop. Noticing these signs is an important step towards getting support.

Tips for maintaining control

Practical steps that help include setting firm deposit and time limits, scheduling gambling-free days, using session reminders, keeping a budget and avoiding gambling when stressed or under the influence of alcohol. Consider sharing account access with a trusted person if you need extra accountability.

Professional help and support organisations

If you need further help, organisations in Great Britain such as GamCare, GambleAware, NHS gambling support and Gamblers Anonymous provide confidential advice and treatment options. You can also contact our team at [email protected] for help applying controls or discussing next steps. If you are worried about someone else, we encourage you to reach out to these services for guidance.

For any questions about safer gambling tools on the Bet Mc Lean platform, please contact our support team and we will assist you promptly and confidentially.